User email on JSM ticket information

Fernando Banta

Hello everyone,

 

I was wondering if there is a way that every time a user within my organization creates a ticket, to have the information of the e-mail of the Atlassian account that he/she is using to raise that ticket on the body/comments of it.

I can see who the person is, but I would like to have the ticket showing me the actual e-mail address of the requestor so it's easier for us to know which address we have to use to provide corresponding access.

The easy way out so far would be creating a custom field were the users would have to write down their own e-mail, but I don't think that's efficient enough.

 

Thanks!

Angélica Luz

Hello Fernando,

Welcome to Atlassian Community!

When using Jira Service Management, agents receive system notifications, which currently it's not possible to edit. Only customer notifications have the option to customize, but for agents, as they receive another type of notification, there is no option to edit it.

There is a feature request suggesting the implementation of this ability:

• Add the ability to customize Agent Notifications

Please, click on vote and watch to receive updates about the feature.

Kind regards,
Angélica