How to auto-fill "Approvers" field in JSM based on Azure AD data?

Question

In Jira Service Management Request forms, we are looking for a feature to auto-fill "Approvers" field with immediate Manager name as in Azure AD. Doing this will enter correct Manager name, else it may allow Customers to add incorrect Manager name.

How can we achieve this? We are using Atlassian Access connected with Azure AD for User provisioning.

Environment: Jira Cloud (JSM Cloud)

Amaresh Ray – Multiplier · Answer

Hi @Balaji Suresh (bsuresh)

You can automate routing of approvals to managers from Azure AD using the Multiplier plugin on Jira cloud:

https://marketplace.atlassian.com/apps/1224807/multiplier-azure-ad-and-okta-operations-for-jira?hosting=cloud&tab=overview

This uses post functions to pull in the manager from AD and insert that into the Approvers field in Jira. See this for more details: https://docs.multiplierhq.com/article/18-how-to-route-jira-service-management-approvals-to-azure-ad-manager

Here's a quick 90 second demo:

https://www.loom.com/share/61c1b3232e5b4008bb2794b71fb72743

Amaresh

Piotr Patrzek · Answer

Hi Balaji,

you can use "Azure AD Attributes" to sync Azure attributes like a "Manager" to the native custom fields like User Pickers/Approvals in Jira.

https://marketplace.atlassian.com/apps/1220477/azure-ad-attributes-for-jira?hosting=cloud&tab=overview

Liron · Answer

Hi Balaji, as a first step , to understand automation of approvals, does this help at all?

https://community.atlassian.com/t5/Jira-Service-Management/How-to-make-auto-adding-Approvers-for-custom-request-type-like/qaq-p/1564991

Liron