Automation to close the main JIRA once the cloned jira is closed or done

zafar kamal

Hi  All - 

I have a main  JIRA called ZT-9  and a cloned JIRA ZT-11  and both are linked as shown in the screen shot .I would like to automatically close  my main JIRA ZT-9  when the cloned JIRA ZT-11 is closed . 

I have already created an automation but  it's throwing me error. This is my first automation in JSM so I am not even sure if my understanding is correct .

Joseph Chung Yin

@zafar kamal -

Even though we don't use Automation for Jira add-on here at our env, but here are a few things that you need to evaluate -

1) Are those two issues use the same Workflow?  Because one can configure different WFs to support different issue types within the same project.

2) Make sure that the transition to done is properly configure.  Meaning that ZT-9 is at a status where can be transition into the "Done" status.  If not, you will need to allow the transition to Done as a valid status to be transition into available from the ZT-9 status.

Hope this helps.

Best, Joseph Chung Yin

Jira/JSM Functional Lead, Global Infrastructure Applications Team

Viasat Inc.