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How can i Change my server Server ID

Ravinderpal Singh_andbt0

I Setup My 3 Server's (Jira Software (Server) v8.13.3, Confluence (Server) v7.4.6, Bitbucket (Server) v7.10.0 ) with psql Database (PostgreSQL) v12.5 (Ubuntu 12.5-0ubuntu0.20.04.1) on Ubuntu Server. But now in Jira Software i am getting error "https://prnt.sc/y11mwn"

How can i resolve this issue ?

How can i change my Server id with new one, So i can setup these Jira Software Server on Ubuntu Server and revoke the older Server id ?

Thanks,

Ravinderpal Singh

Emailid:- ravinder@callanswering.com

Accepted answers

Michael Moschitta

did you try to upgrade postsql?

All comments

Michael Moschitta

did you try to upgrade postsql?

Michael Moschitta

https://confluence.atlassian.com/jirakb/change-the-server-id-for-an-instance-of-jira-server-285839562.html

found this too..

Ravinderpal Singh_andbt0

i am using currently v12.5 psql on ubuntu server. But I need to know how can i downgrade to psql v11 without losing license key.
https://confluence.atlassian.com/adminjiraserver/supported-platforms-938846830.html

Michael Moschitta

Hi, not sure but found this... can you upgrade to higher level?

http://www.goldstarsoftware.com/papers/EnteringYourPervasive10License.pdf

Daniel Ebers

Hi @Ravinderpal Singh

the Server ID is stored in the database, next to all other data you have in Jira - it will not get lost. You do not need to revoke it either.

The main problem is the message that your database is not supported - this is apparently because Jira 8.13 lists PostgreSQL 11 as the highest supported version number.
https://confluence.atlassian.com/adminjiraserver/supported-platforms-938846830.html

You stated - you installed PostgreSQL v12.5

In case things run fine you probably not need to downgrade PostgreSQL - which will not harm your Server ID but other errors could occur while downgrading (to the database itself rather).

Regards,
Daniel

Michael Moschitta

Awesome...

Ravinderpal Singh_andbt0

If i create a new GCP Server & Setup PostgreSQL 11 on it & also Setup Jira Software server on this fresh GCP Server but i do not want to lose my existing License Key.
And if i want to Downgrade then how can i do on existing Server without losing my License Key.

Note:- Actually I am facing this issue in my fresh production server and there is no user right now please refer screen short link for the PostgreSQL error. "https://prnt.sc/y5n7yy "

Daniel Ebers

You're licence key will not be lost. Either you restore from a backup - then it is contained in database or you do a complete fresh install. Then you can apply it during first setup.

As for downgrades: Jira does not allow that kind of downgrades - likely you will damage your installation. The specific PostgreSQL version could probably be downgraded but then will not "lose" your license in any way.

But that being said - just it is possible it is not suggested, unless (of course) you'd be running into specific problems that you need to fix now.

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