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Service Portal Articles appear in Times New Roman

Florian Weiss_2rxwrt

Today our service portal suddenly changed the font to Times New Roman.

While the Confluence view for the article is fine, our customers see all content in Times New Roman. A web search resulted in the information that I should "clear the cache" however we use the cloud product.

Does anyone have any hints about this problem?

Accepted answers

Florian Weiss_2rxwrt

ISSUE CONTINUED IN ANOTHER THREAD MENTIONING THE SAME BUG

For ease of keeping track if you found this topic please follow the thread in

https://community.atlassian.com/t5/Jira-Service-Management/Knowledge-base-articles-have-different-fonts-in-service/qaq-p/1599161#M70894

I'll move the discussion there - this is NOT a solution to the problem, but helps everyone to keep track of the issue in a single place.

All comments

Dave LIAO

@Florian Weiss - for a single user, clearing your browser's cache might help resolve the issue. The webpage might be trying to retrieve a copy of a font that it *thinks* is saved to your PC, but isn't anymore for some reason.

However if this is affecting a large group of users, it's possible there may be issue on Atlassian's end for your service portal. Is this still happening?

Florian Weiss_2rxwrt

This happens across browsers and users and is still happening: https://skilldisplay.atlassian.net/servicedesk/customer/portal/2/article/828571661

Dave LIAO

@Florian Weiss - on that particular link, I don't see Times New Roman anywhere (which is partial good news)?

Florian Weiss_2rxwrt

Thank you for the feedback. I re-checked for the browser cache and also tried to disable it completely (Chrome), also my collegues still have the same issue.

Fun fact: the font was displayed correctly in chrome BEFORE I did clear the cache when a collegue hinted at the problem. (Could it be that you have the style cached from a different service portal which uses the same stylesheet where it works?)

Alexandra Bobrow (Instech)

Both confluence and Jira Service Management use sans-serif for their websites. However the text from a confluence article when shown in JSM is being displayed in an iframe with no css styling for fonts. Even though the Confluence and JSM websites have css font styles of sans-serif, the iframe is unable to inherit styling from it.

Florian Weiss_2rxwrt

Thank you for analyzing the issue further and giving an explaination - unfortunately it seems we don't have any way to use this information to create a solution on client side.

Florian Weiss_2rxwrt

ISSUE CONTINUED IN ANOTHER THREAD MENTIONING THE SAME BUG

For ease of keeping track if you found this topic please follow the thread in

https://community.atlassian.com/t5/Jira-Service-Management/Knowledge-base-articles-have-different-fonts-in-service/qaq-p/1599161#M70894

I'll move the discussion there - this is NOT a solution to the problem, but helps everyone to keep track of the issue in a single place.

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