Adding label to issues on creation (automatically)

Question

Hello Atlassian Community,

Is it possible to set rules for automated labeling in JIRA (at the time of issue creation)? For example: JiraOne project, what would be wanted is that if  the reporter is one of a certain group of people, add "tech-support" in the label/s field automatically upon issue creation.

Is that possible?

Thanks,
Ikem

Jack Brickey · Answer

sorry, i see you are on server. I was speaking of Automation for Jira which is built into Cloud but available for Server as an addon.

Ikem Abellon · Answer

Hi Jack,

Thank you!

Uhhmm pardon my ignorance, Automation a plugin in JIRA that's different from JSU Automation Suite right?

Thanks,
Ikem

Jack Brickey · Answer

Hi Ikem,

yes this would be possible using Automation. Give the following guidelines a try...

Trigger - issue created

Conditions - JQL - reporter is memberof(“group”)

action - edit issue > labels = “tech-support”