nav[aria-label="Primary Navigation"] { padding: 0; & ul { list-style: none; width: 100%; display: flex; flex-direction: row; justify-content: start; align-items: start; gap: 30px; padding: 0; & li { margin: 0; } & ul li { list-style: none; } } }

Notification when user is registered

Tomislav Tobijas

So, let's say that I invite the specific user to be a customer in my JSM project. When a user is invited he/she will get an invitation via e-mail in a form of a clickable link.

Once the link is opened, the user must enter details (first name, last name,...) to complete registration.

Is there any way to notify the project administrator once the user has completed registration and finished creating a user account? It seems I can't find this option anywhere.

Please note that I'm only Jira admin but not site or organization admin as well.

Accepted answers

Benjamin Paton_yibbj0

Hey Tomislav,

This is not something that is possible, the closest I can think of would be to create an automation that notifies you when a customer raises their first ticket.

I would love to learn more about why you want to know when a user has completed their account setup.

Cheers,

Ben

All comments

Benjamin Paton_yibbj0

Hey Tomislav,

This is not something that is possible, the closest I can think of would be to create an automation that notifies you when a customer raises their first ticket.

I would love to learn more about why you want to know when a user has completed their account setup.

Cheers,

Ben

Tomislav Tobijas

Hey Ben!

Thanks for the info.

In my case, I had a situation where some of the agents raised a request for a specific customer that was invited to a portal (before the user was invited). He registered soon enough but we were not sure should we assign the issue to him as we were not sure if he in fact created an account.

Maybe a good solution, if we forget about notifications, would be that in the customer list, next to a customer name, we have an Invitation sent or something similar, just as info in case registration to that specific user (e-mail) is not finished yet.

My next question then related to this and to a situation we had is, if the user is not yet registered (only the invitation mail is sent), can we even assign that user to a specific issue/request, and if yes, will that user get notified by e-mail that issue was assigned to him and keep on receiving e-mail notifications?

Best regards,

Tom

Daniel Ebers

Hi @Tomislav Tobijas

as for your question:

if the user is not yet registered (only the invitation mail is sent), can we even assign that user to a specific issue/request, and if yes, will that user get notified by e-mail that issue was assigned to him and keep on receiving e-mail notifications?

I did the following:

Created a customer
Checked he successfully received the invite
Created a request (using proper Request Type)
Confirmed that the customer (note: invitation still pending!) received the mail

I even tested to save a comment ("Reply to customer") and the customer is also receiving this - although not yet finished signing up.

Regards,
Daniel

Tomislav Tobijas

Hello @Daniel Ebers

Thanks for testing this!

This actually works in my case as we can proceed with assigning the issue to a new customer.
However, from a different point of view, wouldn't you be able to 'spam' people with mail and notifications in case they maybe don't want to register or if you maybe have sent an invitation to a wrong e-mail?

Not sure what's the best option here - I'm just thinking out loud.

Nevertheless, thanks for the info!

Best regards,

Tom

Welcome!

It looks like you're new here. Sign in or register to get started.

Quick Links

Find more posts tagged with

cloud

jira-service-management