nav[aria-label="Primary Navigation"] { padding: 0; & ul { list-style: none; width: 100%; display: flex; flex-direction: row; justify-content: start; align-items: start; gap: 30px; padding: 0; & li { margin: 0; } & ul li { list-style: none; } } }

Resolution field to public comment box.

Rodriguez, Jhon Ronald

Is it possible to replicate the resolution field going to public comment box?

or how the customer can view the resolution field?

Accepted answers

Benjamin Paton_yibbj0

Hey Rodriguez,

You could use Automation. When an issue is transitioned to resolved, you could add a comment that contains the resolution as a public comment.

Let me know if you need more help setting it up.

Cheers,

Ben.

All comments

Benjamin Paton_yibbj0

Hey Rodriguez,

You could use Automation. When an issue is transitioned to resolved, you could add a comment that contains the resolution as a public comment.

Let me know if you need more help setting it up.

Cheers,

Ben.

Rodriguez, Jhon Ronald

can you guide me for setting it up. thanks

Rodriguez, Jhon Ronald

Can someone help me on how to do this automation.

Daniel Ebers

You could do it as follows:

It will show in the issue like this:

Cheers,
Daniel

Welcome!

It looks like you're new here. Sign in or register to get started.

Quick Links

Find more posts tagged with

cloud

next-gen

jira-service-management