Upgrading JIRA Software from 8.2.2 to to Latest version

Question

We are currently reaching the End of life for our current version of JIRA Software which is 8.2.2. and wanted to upgrade to the most recent version of JIRA which is 8.14. I tried to do this in our test environment but had to roll back in a snap due to many error that were received. I followed this upgrade guide listed here, but received but was not able to get this completed. I was wondering since our version is a lot older would it require the upgrade of a more recent version in between before upgrading to the current and latest version of JIRA to help with some of the errors before I can upgrade to 8.14.X?

Charles Washington · Answer

These are the errors I am getting below:

[2021-02-10 17:10:22] [error] [ 5252] Failed creating Java C:\Program Files (x86)\Java\jre1.8.0_221\bin\client\jvm.dll
[2021-02-10 17:10:22] [error] [ 5252] %1 is not a valid Win32 application.
[2021-02-10 17:10:22] [error] [ 5252] ServiceStart returned 1
[2021-02-10 17:10:22] [error] [ 5252] %1 is not a valid Win32 application.
[2021-02-10 17:10:22] [info] [ 4504] Run service finished.
[2021-02-10 17:10:22] [info] [ 4504] Commons Daemon procrun finished
[2021-02-10 17:11:02] [info] [ 5236] Commons Daemon procrun (1.1.0.0 64-bit) started
[2021-02-10 17:11:02] [info] [ 5236] Running 'JIRA' Service...
[2021-02-10 17:11:02] [info] [ 2920] Starting service...
[2021-02-10 17:11:02] [error] [ 5196] CreateJavaVM Failed
[2021-02-10 17:11:02] [error] [ 5196] The system cannot find the file specified.
[2021-02-10 17:11:02] [error] [ 2920] Failed to start Java
[2021-02-10 17:11:02] [error] [ 2920] ServiceStart returned 4
[2021-02-10 17:11:02] [info] [ 5236] Run service finished.
[2021-02-10 17:11:02] [info] [ 5236] Commons Daemon procrun finished

I tried to resolve it using this guide but for some reason it is still not working:

https://confluence.atlassian.com/confkb/unable-to-start-windows-service-due-to-failed-creating-java-jvm-dll-the-specified-module-could-not-be-found-325320860.html

Charles Washington · Answer

SO I have upgraded the server to version .15 from 8.2.2 and the windows installer didn't install the Atlassian Service. Ss I used this guide to get the service installed. However, for some reason the service will not start. I get this error below:

The Event Logs show:

Any Suggestions, the service in our prod environment just uses the local system to run the service so there was no need to specify a account to run the service.

Nic Brough -Adaptavist- · Answer

Yes, that's the one I'd use.  (Although I'd also disable the automatic backup and do my own)