Hi, We recently moved over to the new Jira view. For some reason, we cannot delete our own attachments from the attachments section. See screenshot attached. The deletion works fine when we switch back to the old Jira view. This is not a permissions issue as I am an admin on the project with full permissions. Any help appreciated. Regards, Michael

That's no problem Jack, I appreciate your help at the same time. At least you have eased our fears that it was something we were doing wrong! Adding and deleting via comments is poor functionality. If I added 5 attachments at once, then I wouldn't be able to delete just one of them, would need to delete all 5. Thanks again !

ah geez Michael, i'm so sorry. I got off track here and was thinking JSW not JSM which is indeed different and behaves as you describe. You must delete w/in the comment. I would indeed reach out to Atlassian to get their response. I took a look at JAC but did not find any reported suggestion.

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Cannot delete Service Desk attachments on NEW Jira View

Michael Sheehan_nszrzr

Hi,

We recently moved over to the new Jira view. For some reason, we cannot delete our own attachments from the attachments section. See screenshot attached.

Cannot Delete Attachments.png

The deletion works fine when we switch back to the old Jira view. This is not a permissions issue as I am an admin on the project with full permissions.

Any help appreciated.

Regards,
Michael

Accepted answers

All comments

Jack Brickey

I am seeing the trashcan on my view. I would say that you don’t have the permissions to delete the attachment but you do say you can switch to old view and delete. If indeed all things are equal here (same project, same issue, same attachment) then something is amiss. Can you verify this behavior on other project? Another browser? Another user? If so this might be a regression in your instance and may require Atlassian Support investigation.

Michael Sheehan_nszrzr

Hi Jack,

Please see below screenshots:

Old View - Can delete both attachments fine:
Old View - Can Delete.png

Permission Helper - No Issues Found:

Permission Helper.png

Just to state also, it's intermittent across attachments. We can delete some but not others. However we cannot find any trend at all. It's like we can delete some of our own attachments but not others. Likewise, we can delete some of the other agent's attachments but not all.

I have tried another browser (Edge) same issue. I have one other person working with me with the same admin permissions and he is having the same problem.

Thanks,
Michael

Jack Brickey

One test I would suggest is to create a test issue and add an attachment (of type that is suspect) then in NIV try to delete. My only guess at this point is delete own attachment vs. attachment added by other user or a regression requiring Atlassian support. Might be some other cause but can’t think of anything ATM.

Michael Sheehan_nszrzr

I didn't mean to add this update as an answer, but I think I now know the issue (possible defect)

- Attachments added while creating tickets > no issues deleting afterwards

- Attachments added to existing tickets (via new or old view) > cannot delete via new view

- Attachments added to existing tickets (via new or old view) > can delete via old view

Michael Sheehan_nszrzr

Round of testing complete:

- Attachments added while creating tickets > no issues deleting afterwards

- Attachments added to existing tickets (via new or old view) > cannot delete via new view

- Attachments added to existing tickets (via new or old view) > can delete via old view

Brian Sweet_6iukj0

This happens with Jira Work Management (cloud).

If files are uploaded within a comment, the files are added to the attachments list but they cannot be deleted in the new issue view.

To delete comment-uploaded files, you have to edit a comment and remove each file from it. OR, switch to the old issue view (which is still more efficient, has a better layout, etc.).

Files uploaded directly to the attachments list can always be deleted, regardless of old or new view.

Another weird decision by Atlassian...

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