Can't change primary billing/tech contact

Question

Hello.

I need to change the primary billing/tech contact for account SEN-5148980. I can't do it myself. I receive this error when trying to make this change: "This user can't be made primary contact because their email domain doesn't match yours, or they are using a generic email domain. They are able to promote themselves if logged in."

Please help me resolving that.

Adeel · Answer

These is only way you need to request to user whom you want as technical Contact to login the My Atlassian  and then make him/herself as Primary Technical Contact.

Note: User should have account on My Atlassian login then you can make him/her as Primary Technical Contact.

Rabia Tahir_iiz0ro · Answer

Hi, were you able to get this resolved? i also dont have the option to change the billing contact

Nastassia Butuzava · Answer

@Bibek_ikuTeam_  I have sent a request to Atlassian support but the are not responding. Could you please help me (CA-1592914)?
This is really important to me.
Thank you in advance