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How can I add "Closed" transition instead of "Resolved" to Service Desk requests Form?

Pete P_lbwqsx

Our agents resolve tickets and the requester is supposed to close them after testing the resolution.

Our service desk request form only gives option to resolve the issue. How can I change this form to add the closed transition?

I would like "Resolve this issue" form above to link to "Close issue" instead of resolve.

Accepted answers

Stuart Capel - London

Hi @Pete P

Is the project you're using classic or next-gen?

You can change the workflow and add in a new status on either but is a bit different depending on which you are using.

All comments

Stuart Capel - London

Hi @Pete P

Is the project you're using classic or next-gen?

You can change the workflow and add in a new status on either but is a bit different depending on which you are using.

Pete P_lbwqsx

Thanks @Stuart Capel - London - Atlassian Jira Project Management Software (v8.5.5#805005-sha1:a6982cf) is what I have not sure if next gen or classic

John Funk

He is on Server, so it won't be Next-gen ;-)

Pete P_lbwqsx

@Stuart Capel - London I know how to change the workflow but how can I change the customer facing form so it displays the close transition instead of resolve?

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