I have just begun to play with a new Service Project and am looking at using it for our Helpdesk. In our current Helpdesk we are able to drill down in the request type and have the next item in line automatically change base on what the previous selection was. Is it possible to do this with a new project in Service Desk?
For example, The first option says Staff or Student. Based on whether a person chooses staff or student will then determine what the next options are. If the requester chooses staff, then the next option would have a list of one thing. If the requester chooses student, then the next option would be a whole different subset of options and so forth.
Thank you
