How to show different dropdown lists based on Organization?

Question

When a customer raises a support request and fills out the form, I can only seem to add a static dropdown list for them to select from. How can I make different customers/Organizations see different dropdown lists?

Kian Stack Mumo Systems · Accepted Answer

@Fredrick Backman,

There isn't a way to do this in the Atlassian cloud environment. In server, you could use a plugin like Scriptrunner to customize the options on a per customer/organization basis, but not in Cloud.

Thanks,

Kian

Nic Brough -Adaptavist- · Accepted Answer

Fields option lists are determined by the project and issue type (Requests take their fields from their matched issue type), not by user or organisation.