Slack integration - triple notifications

Question

Hi,

I've integrated JIRA with Slack and we're receiving three notifications when a ticket is created.

Tickets have two labels (one notification per label) + an automation for an specific ID (another notification). In total we receive three. Is there a way of avoiding two of them or at least one? or that the label updated is just one for two labels?

Thank you

Alejandra González_3slbgi · Answer

Hi @David Michelson

I believe is a combination of Jira Cloud + Automation for Jira. I attach image below.

Thank you

David Michelson · Answer

Hi,

Do you know which integration you are using to receive these notifications?

Jira Server for Slack? Jira Cloud for Slack? Automation for Jira? Or some combination of each?