Socket timeout exception

Question

In the app links sometimes, I am getting socket timeouts. I want to increase that based on following article but I don't know where the JVM parameters are being loaded.

Is it in the setenv.sh under the bin directory?

https://confluence.atlassian.com/jirakb/jira-throws-a-sockettimeoutexception-when-using-the-jira-to-jira-issue-copy-add-on-to-copy-an-issue-between-two-jira-servers-788958227.html

Pramodh M · Answer

Hi @Dimitrios Danampasis

Could you please give us the error or screenshot that would help in figuring out the error

Thanks,
Pramodh

Dimitrios Danampasis · Answer

I've increased the timeout to 20 sec but it didn't solve the issue. Do you have any other idea on how to troubleshoot that?

Pramodh M · Answer

Hi @Dimitrios Danampasis

Yes, you are right.

Please follow the documentation here on setting properties in setenv.sh

https://confluence.atlassian.com/adminjiraserver/setting-properties-and-options-on-startup-938847831.html

Thanks,
Pramodh