Jira Mobile App Question-Service Desk and Chat

Emily Swanson_1qq988

Hello, 

My company uses Jira Service Desk and we just turned on the ability for our customers to Live Chat with us. 

 

I assumed that customers that downloaded the Mobile app would see an option to start a chat right from Jira Mobile App. 

Is that not correct? 

Carlos Khatchikian

Hey @Emily Swanson ! 

Jira's mobile app is for agents, not for customers. 

And we don't offer the live chat feature anywhere, not for agents nor customers. 

Sorry!