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Add SLA conditions based on custom field

Bin

I tried to add SLA condition based on a custom field (or a default field) that is not in the list to condition drop downlist. Currently I can create a condition based on values/events in one of fields: Assignee, Entered Status, Resolution, Issue Created.., Comment. But none of the existing ones are what I look for. Can I add a new event based on custom field such as "Assigned Team: xxxx".

Thanks!!

Accepted answers

Angélica Luz

Hello @Bin,

Thank you for reaching out to Atlassian Community!

When using SLA, currently, the conditions are only based on statuses, resolution, assigned/unassigned, comments, and issue created.

It's not possible to change that or add other fields as the trigger to start, pause or stop an SLA.

There are feature requests suggesting the implementation of this ability:

Please, click on vote and watch to receive updates about the features.

Regards,
Angélica

All comments

Angélica Luz

Hello @Bin,

Thank you for reaching out to Atlassian Community!

When using SLA, currently, the conditions are only based on statuses, resolution, assigned/unassigned, comments, and issue created.

It's not possible to change that or add other fields as the trigger to start, pause or stop an SLA.

There are feature requests suggesting the implementation of this ability:

Please, click on vote and watch to receive updates about the features.

Regards,
Angélica

Bin

Thanks Angelica!! Voted

Zoryana Bohutska _SaaSJet_

Hi @Bin

You can also consider the solution from Atlassian Marketplace developed by my team - SLA Time and Report.

It lets you set for star and stop SLA conditions any custom fields: assignee (by role or name), label, issue type, priority, etc. Using this app, you can create SLA goals for issues from all Jira projects (Core, Software, Service Management (Desk)).

If you have any questions, request the free demo call or ask me here.

Regards

Bin

Thanks @Zoryana Bohutska _SaaSJet_ I will keep it in mind when we decide to pay extra for it.

Heiko Gerlach_w4du64

Even ChatGpt is more intelligent compared to Atlassian Team, I just created my own SLA Condition for a custom field value and it works perfectly, for sure the Bot is not delivering the full working code but at least the basics where you can start. And finally I made it.

Cheers

Heiko

Eliyahu Klein --CNTR

Hi @Heiko Gerlach

I've been looking for a way to do what you did. Can you help me and tell

me how you built your code? Did you use a script runner?

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