Automation rule keeps failing

Daan Gönning_sq4wp5

Hi,

I created an automation rule. When a JSD ticket is created, I want the agent to assign it to a colleague (Developer).

After that, there should be created a linked JIRA ticket automatically. 


However, I keep getting the error; 

Create issue

Could not find create meta data for project/typeId -

See the rule below. Am I missing something?

 

Tansu Akdeniz

Hi @Daan Gönning 

Can you please verify the existence of the fields in target support project?

For example, it says "Same issue type". Do all issue types in Service Management project exist in Support project too?

Please check all the mapped fields.

ps: After solving the problem, you can add a component to this rules which is "Link Issue" to link both tickets.

Best