JIRA Issues - Assignment Based on Time of Day

Austin Songer

Is there a way in JIRA Service Desk that will assign new issues that are created to a specific person based on hours worked, so if a employee should be getting tickets assign between the hours 8AM - 5PM.

My company is a Security Operations Center so issues are created from sources from detection alert systems like AlienVault and such-like tools. Heck if Opsgenie was able to use their escalation policies and scheduling to assign tickets in JIRA would be amazing or something like this.

I don't know why this isn't something that JIRA Service Desk has part of the product. This is something missing that could cause a company to leave Atlassian.

Benjamin Paton_yibbj0

Hey Austin, 

Thanks for reaching out. You suggestion of using Opsgenie scheduling is a good one. It is something that has been discussed, but we would love to hear more about how this might work (feel free to raise a ticket over here -> https://jira.atlassian.com/projects/JSDCLOUD/summary)

Today, my best recommendation is to use Automation (n.b. make sure you are not using Legacy Automation). 

If you create a rules as follow you should be able to achieve this outcome.

When: Issue created

If: Issue matches JQL `createdDate > startOfDay("+xh") AND createdDate < endOfDay("-yh")` where x and y are the hours of a group or person

Then: Assign this issue to ...

I hope this helps, 

Cheers, 

Ben