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"Shere with" field

Milena Kamasova

What is the difference between this "Shere with" field when entering and viewing an issue?

If I enter an organization in "Shere with" field, during entering an issue, organisation members must activate the receipt of notifications. Correct?

If I add customer directly from the issue view of using the "Shere with" field, don't they need to activate notifications?

Thanks Milena

Accepted answers

Kian Stack Mumo Systems

@Milena Kamasova, could you please clarify what you're asking? Maybe use some screenshots to help us understand what two areas you are talking about.

It sounds like you are asking a question about Jira Service Management, but the labels on the ticket say Jira-core, so I just want to make sure I'm not misunderstanding you.

Thanks,

Kian

All comments

Kian Stack Mumo Systems

Milena Kamasova

Sorry. The question is about Jira Service Desk.

1. view

2. view

Kian Stack Mumo Systems

@Milena Kamasova,

The notifications should work the same way in both cases. When a request is shared with an organization, it should notify them.

Milena Kamasova

"Share with" (picture one) when implementing an issue, members of the organization receive a notification of the introduction and must activate receiving notifications. There is a possibility to set the members of the organization to receive all notifications. And then they can turn them off.

If so please advise me where to set it?

thank you
Milena

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