What is the difference between users and customers?

philip.robbins

Currently I have a long list of customers but a relatively short list of users in our JSM instance.

I revoked access to the site for a user, thinking they would still remain a customer, but all their tickets became unassigned. Is there a relationship tree between users/customers/people/etc. that clearly explains the differences?

Nic Brough -Adaptavist-

A very simple way to describe it is that "Users see issues, Customers see requests".

Requests all have an issue behind them, as the main object that Jira works with, but customers have nothing to do with issues directly.  They can't even see the issue, let alone be an assignee or reporter etc.

There isn't a relationship tree beyond my initial short description (although it doesn't tell you that "users can also see the request side of an issue when working with an issue that is behind a request")