How set a automation for any particular Date and time.

Ruhi Tanwar

Hi,

How can set automation for one custom field (Execution Date & Time).

If the ticket is in any unresolved status and custom field "date and time" match then it automatically goes to waiting for support. 
I was trying to make automation, but it is not working.

Ajay _view26_

Hi @Ruhi Tanwar 

Just check if the custom field JQL query is working for you as intended  before trying out the JQL query in Automation for Jira. 

Otherwise your query is quite similar to the example provided below

https://www.atlassian.com/software/jira/automation-template-library#/rule/1357359/25943481