I'm looking for predefined replies for E-Mail support

Question

Hi,

we have a lot of similar issues. 
Therefore I want to add predefined replies, which I can insert in short time.

Is that possible with Jira?

Thanks

Hendrik

Daniel Ebers · Answer

Hi @vfb heni

you might need to look into Apps from Marketplace to get this functionality.
Currently there is no feature like this available - in case a smaller implementation would be okay the solutions above could be suitable however.

Regards,
Daniel

Joseph Chung Yin · Answer

@vfb heni -

Hi there:

In your JSM projects, you can access "Customer notification" configuration to setup your default template responses by editing the Rules section.

Hope this helps.

Best, Joseph Chung Yin

Jira/JSM Functional Lead, Global Infrastructure Applications Team

Viasat Inc.

Soumyadeep Mandal - SaM · Answer

Hi @vfb heni ,

Please have a look at this link and see if it works for you

https://confluence.atlassian.com/adminjiraserver/customizing-email-content-938847640.html

https://marketplace.atlassian.com/apps/1211404/outgoing-email-template-for-jira

Regards,

Soumyadeep