Hi,
In our team, we are managing to different service desk projects.
Some of the team members have opened tickets for a team through a service desk, but when they logged in to another service desk project, the tickets they had opened for this first team, have disappeared and now they do not have permission to see the tickets. Does this has anything to do with the fact that each service desk is accessed by different accounts? I personally don't have that problem as I can view all tickets no matter de Service Desk , but there are some people who don't. Does it have anything to do with permissions?
Thank you
Alejandra
