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How do I match JSM to Opsgenie priority level?

Chris Thomas_hfny00

Currently when JSM makes an opsgenie alert it makes it P3 no matter what the priority is in Jira. I would like it to match.

This means at 3:14am if a backup skips a locked file and creates a medium priority alert, it is treated the same as if the backup failed and nothing got backed up.

Is there a way to sync the two?

Accepted answers

Nick Haller

Hi @Chris Thomas ,

This similar Community post should help with setting the priority to different types of alerts: https://community.atlassian.com/t5/Opsgenie-questions/How-to-set-priority-in-AWS-SNS/qaq-p/1407107

Although it's for AWS, the idea is the same; configure the Create Alert actions to filter on the issue's priority being sent from JSM >> Opsgenie, and map to it the corresponding priority of the Opsgenie alert.

NOTE - these adjustments and actions can be edited in the Advanced tab of the integration. This tab is only available on the Standard and Enterprise plans:

JSM priority comm 1.jpg JSM priority comm 2.jpg JSM priority comm 3.jpg

Hope this helps! Let us know if you have additional questions or issues around this.

All comments

Nick Haller

Hi @Chris Thomas ,

This similar Community post should help with setting the priority to different types of alerts: https://community.atlassian.com/t5/Opsgenie-questions/How-to-set-priority-in-AWS-SNS/qaq-p/1407107

NOTE - these adjustments and actions can be edited in the Advanced tab of the integration. This tab is only available on the Standard and Enterprise plans:

JSM priority comm 1.jpg JSM priority comm 2.jpg JSM priority comm 3.jpg

Hope this helps! Let us know if you have additional questions or issues around this.

Theresa Mae Aquino

Hi Nick H,

Good day!

I don't see the "Integration list" under INTEGRATIONS in my Opsgenie, can you help give instructions on how to create the Integration list?

Thank you.

Cindy_bujyp1

Screenshot 2022-02-28 at 14.51.11.png

Hi Atlassian support,

This is what I see on my page.

There's no 'integration list' under the 'integration'. How can I have the same look like yours?

Chris Thomas_hfny00

What version of JSM are you using? You need Premium in order to do the above steps.

Theresa Mae Aquino

Thank you Chris.

From this link: How do I match the Priority from OpsGenie to Jira ... (atlassian.com), John M from Atlassian Team mentioned about the Advanced tab which should appear once i have the Integration list

Same thing that Nick H mentioned above.

My company has the standard plan, yet i don't see the 'Advanced' option available.

Can you or anyone assist?

Nick Haller

Hi @Cindy ,

You'd have to upgrade your plan to get the global Integrations tab. This is only available on the Standard and Enterprise plans, along with the Advanced tab of the integration mentioned at the top of this thread.

Marlon Silva_v5nopp

Hi Nick. please see my query above. Thanks

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