Set approver based on group or custom field selection?

Shannon_mkz717

I would like our customers to be able to select a department name from a list of values on the request form (IT, HR, Fianance, etc) and have that selection auto populate an Approver using automation.

Standard functionality have asking the user to select the approver from a list of all customers is messy (15k users) and does not allow for accountability since any user, including themselves can be selected as the approver. 

Has anyone done this (is it possible?) or have another recommended approach to get the same outcome?

 

Davin Studer

You should be able to set up an Automation rule for this fairly easily with the new automation in Jira Administration -> System -> Automation rules. You would just remove the approver field from the creation screen and then set up the rule.