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Trying to display time on ticket/queue?

Dillon O Callaghan

I hope you are well. I was hoping that you could maybe help me with an issue that was raised to me regarding the helpdesk.

We need to be able to see the time when the ticket was created both on the ticket and in the queue. Is this possible?? This baffles me that it isn't displaying by default.

Kind regards,

Dillon O Callaghan

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Jack Brickey

sure that is possible. for queues, just edit the queue and add createddate to the display. for the issue view just add the field to that screen.

Dillon O Callaghan

That gives the date surely? I'm trying to add the time..

Dillon O Callaghan

There is no field named createddate for Columns on Jira Services Desk...

Jack Brickey

Sorry I didn’t assume time literally here I just assumed date. In any event the actual time component of the created date/time will not be show in a list, only in the detail issue view. The column in the list is called “Created”. The JQL field is “createddate” or “created”.

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