Removing tickets from filter where custom field is the same

Question

Hi All,

We have a project which includes a field for Account Name, so there can be multiple jiras for the same Account Name.

One of the custom filters returns a list of these jiras where a specific field is marked Yes. I only need to see this once for any one Account Name but currently I can see several jiras with the same Account Name. Is there a way to remove these "duplicates" from the filter results?

Thanks

Nic Brough -Adaptavist- · Answer

A filter returns a list of issues that match criteria.  The list is de-duplicated in the cases where an issue is selected more than once (if for example I search for "Pet = Cat OR Legs = 4", then my cat would be selected twice because she's a cat and then again because she's got 4 legs).

So I am a bit lost on what you are looking for - you appear to be searching for issues that have an account name but you only want one of them?

Tansu Akdeniz · Answer

Hi @dominique_armstrong

I am not sure if understood correctly.

But if you search for "Account Name" = "xxx", it will return all issues matching this query. To remove the undesired results / duplicates, you can add more criteria to JQL. Issue search doesn't return distinct list. You use this filter in issue statistics or pie chart gadget to get percentage for different results.

Best regards