JSDCLOUD-5942 says that when a user clicks on a KB article, Service Desk opens this in a new tab and that there are no current plans to change this functionality.
Fair enough, but when a new this new tab opens, the breadcrumb navigation of how the user got to that article disappears.
Example: I open service desk (Help Center), click on my service desk product (Service Desk 1), click on user guides (User Guides), then choose a user guide (User Guide 1), then choose an article (Example 1).
When on the "User guide 1" page, the top bar will show: Help Center / Service Desk 1 / User Guides / User Guide 1
When on the "Example 1" article page, the top bar only shows: Help Center / Service Desk 1 / Example 1
These "breadcrumbs" should represent the actual page order, regardless of the fact that the article was opened in a new tab in order for the customer to easier find their way back to the previous page.
IMAGE EXAMPLE OF "User Guide 1" PAGE
IMAGE EXAMPLE OF '"Example 1" PAGE
