Is there a way to label a project or service desk?

AJ Palmer_epukwx

I am curious if there is a way that I can add label(s) to a project at the project level?

My company has a need to group projects or service desks into common tags/labels and I can't seem to find a way to do this natively.

Are there plugins that allow this kind of functionality?
Can I tie any permissions to these labels and then the users somehow?
Is this something that Agents would have control of or just Admins?

Thank you,

AJ

Joseph Chung Yin

@AJ Palmer -

Hi AJ:

In Jira/JSM out of the box, there is a concept called "Categories" at the project level.  You will need to work with your Jira/JSM Admin team to create the needed categories.  Once created, your JSD project admin can then go to "Project settings" and click on the "Details" option and assigned the project with the project category.

You cannot associate permissions against the Category.  This is just a way to group your projects.  An agent will not be able to conduct this activities.  It will requires someone with JSD project admin right to set the category association + the project category dropdown list is maintained by the Jira/JSM system admins.

Hope this helps.

Best, Joseph Chung Yin

Jira/JSM Functional Lead, Global Infrastructure Applications Team

Viasat Inc.