Problem with refreshing users assigned to groups when editing a ticket

Question

Hi,

We using Jira Service Desk (on-premise).
I'm implemented groups to assign tickets. For this groups I assigned specific users.

But I see a problem. When I would like assigned ticket to other group and in thhis time I want assign ticket to specific user from in the group, Jira can't shows users assigned to this new group.

I found a workaround, I'm change groups frome one to other and save the ticekt and next edit shows every peopels form this new group.

It's a posiible to implement a solution that when edit issue and changing group from one to another to automaticly refresing list of users from this group?

mogavenasan · Answer

Hi @Bartosz Krol,

Can you suggest how to create something like this in the sense of forcing a field to update depending on the value of another field?

A very simple example would be this script. If you need some sort of tutorial on Scriptrunner Behaviours, you can refer to Behaviours. They have some examples that can help you to understand how the Scriptrunner Behaviours works.

Thanks,
Moga

Bartosz Krol_5mogmt · Answer

I'm not sure what this script should contain. So far I have not written any script in Scriptruner. Can you suggest how to create something like this in the sense of forcing a field to update depending on the value of another field?

Many Thanks

Bartek

mogavenasan · Answer

Hi @Bartosz Krol,

Would be possible if you can share how you are configuring the Scriptrunner to achieve this?

Thanks,
Moga