Add users included in to: section as request participants

melissa.gallo

Our instance has many users that will send emails to our servicedesk with other individuals included in the to: field of the email.
I currently have the handler to add anyone cc'ed as a request participant, but how would I be able to add individuals included in the email as request participants?

 

Thank you!

Mirek

Hi @melissa.gallo , 

Basically first of all depends on your Global settings.. 

https://support.atlassian.com/jira-service-management-cloud/docs/how-global-permissions-affect-project-permissions/

That would define if the accounts would be created automatically, manually, by replying to a request.. 

Then anyone with service request can add request participants by including emails in To: or CC: fields when creating the request

https://support.atlassian.com/jira-service-management-cloud/docs/add-request-participants-through-email/