Trying to delete an account of a former employee but I am receiving the following message * This account is related to active accounts that are set to AUTO-RENEW * This account is the primary billing contact for one or more products. * This account is a technical contact for one or more products. * To continue deleting this account the account owner needs to visit my.atlassian.com and designate a different user as a billing and technical contact. As the user no longer works with the company, how do we remove this account

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Deletion of account

Anita Duggan

Trying to delete an account of a former employee but I am receiving the following message

This account is related to active accounts that are set to AUTO-RENEW
This account is the primary billing contact for one or more products.
This account is a technical contact for one or more products.
To continue deleting this account the account owner needs to visit my.atlassian.com and designate a different user as a billing and technical contact.

As the user no longer works with the company, how do we remove this account

Accepted answers

Daniel Ebers

Hi @Anita Duggan

apart from all valid thoughts about the account - it definitely make sense to check my.atlassian.com - as the message states the person is responsible at least for one Atlassian-related license for an on-premise product.

This is to make sure no license renewal will be missed (and such) in future.

Cheers,
Daniel

All comments

Clark Everson

Hi Anita,

Welcome to the community!

It usually isn't recommended to delete an account. By deleting an account, anywhere the persons name is will be removed, preventing future troubleshooting and in some cases fixing permissions.

The recommended thing to do would be to deactivate them. This way you won't be charged for them but it really can help prevent future issues: https://confluence.atlassian.com/cloud/deactivate-a-managed-account-961259517.html

Best,

Clark

Anita Duggan

Thanks for the quick response

Daniel Ebers

Cheers,
Daniel

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