Linked ticket closed

Question

I am looking for some help with the below topic.We have a Jira service desk project and when a issue is reported there, upon investigation if the issue needs a review from a developer we than create a linked ticket in another project.

how can I see all tickets with closed Jira linked tickets set to resolved or closed status?

Note : these are for already existing tickets.

Daniel Ebers · Answer

Hi @WasimBuden

in case you want to query for issues in stock Jira Cloud (without additional Apps) you already have some options - but they can seem limited.

For example a very basic example is:

project = DEMO and issueLinkType = "blocks"

Which shows issues in project "DEMO" which have an Link Type of "Blocks".
More complex queries would be possible using an App like Script Runner (https://scriptrunner-docs.connect.adaptavist.com/jiracloud/enhanced-search.html#_linkedissuesof).

Is it what you are searching for?

Regards,
Daniel

Joseph Chung Yin · Answer

@WasimBuden -

After you linked issues from another project to your JSD issue, the status of the linked issue is already there when you view the JSD issue (NOTE - it is not in the portal view) under the Issue Links section.

If you don't see the section, you will need to add "Linked Issues" in the view screen for your JSD project's screen configuration scheme.

Hope this what you are asking for.

Best, Joseph Chung Yin

Jira/JSM Functional Lead, Global Infrastructure Applications Team

Viasat Inc.