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Is there a way to stop all SLA, if ticket status is in Closed?

Ruhi Tanwar

I have set up an SLA, for my JSD project. I want that all SLA will stop Automatically If any ticket status goes in Closed.
Is it possible, please help to get this resolve...

Accepted answers

Jack Brickey

All of your SLAs need to have a Stop on ‘close’ element. Is this not the case? Feel free to share an image of your SLAs

Gökçe Gürsel {Appfire}

Hi @Ruhi Tanwar ,

You can just add Entered Status: Closed as the SLA stop condition like below to your SLA configurations:

Ekran görüntüsü 2021-01-09 204147.png

Cheers,

Gökçe

All comments

Jack Brickey

All of your SLAs need to have a Stop on ‘close’ element. Is this not the case? Feel free to share an image of your SLAs

Ruhi Tanwar

Hi Jack,

Exactly this is my concern. Is this possible, All the set SLA needs to have a Stop on ‘closed' Status?

Gökçe Gürsel {Appfire}

Hi @Ruhi Tanwar ,

You can just add Entered Status: Closed as the SLA stop condition like below to your SLA configurations:

Ekran görüntüsü 2021-01-09 204147.png

Cheers,

Gökçe

Jack Brickey

Sure. Have you attempted and having issues?

Ruhi Tanwar

Hi Gokce,

Thank you.
I have added two conditions in SLA, at the finish time.
Hope it will work.

TSD SLA.png

Ruhi Tanwar

Hi Jack,

At the time of SLA setting, I set only one condition at the finish time. Because I was not sure if the two conditions would work together. But now I just added two "entered: status" in every SLA's finish time.

TSD SLA.png

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