New Request Type not available in a Service Request to change to

Christine Fowkes

I have added a new Request Type and it is available in the Portal.

Project Settings

Portal

However it is not available on the Service Requests to change the Request Type. What am I missing?? Additional question, can I change the order in the Project Settings? (first screenshot)

Service Request Ticket

Mikael Sandberg

Hi @Christine Fowkes,

Welcome to Atlassian Community!

Is the new request type using the same issue type as the other ones? If it is assigned to a different issue type then for example Get IT Help you will not see it in the request type list.