HubSpot/Jira Integration: I can't access all Jira boards in HubSpot need help ;)

Question

Hey,

I'd like to create a ticket from HubSpot to Jira. It works with one of the boards, but it doesn't show me the other board to create a ticket there. What can I do or what could be the reasons? Rights/roles maybe, type of board?

Any ideas?

Thanks and best regards

Guillaume Jandelle_9t2tf4 · Answer

I just had a similar issue.  We created a new project and it was not visible in hubspot.  After trying a few things, I tried adding the person who configured the hubspot integration as part of the new project and it is now appearing in hubspot.  So make sure that the person who configured in the first place the integration, is also a member of your project.

Should resolve your problem

Hana Kučerová · Answer

Hi @Lea Pauen ,

thank you!

I wasn't able to find many information about the integration app, but I can see in the picture there's user chosen in the "Authorize for" field (see the first picture on the page you've provided).

So, as a first step I would recommend you to check permission, if this user is able to see the projects you are missing.

Lea Pauen · Answer

Thanks for your answer :)

I used this article to do the integration: https://knowledge.hubspot.com/integrations/install-and-use-hubspots-integration-with-jira

@Hana Kučerová