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What fields get searched in My Requests customer view

Maura Swart

If you are on the "My Requests" view of the customer portal and you enter a search string, which fields actually get searched? It seems like the Summary and Description fields get searched, but I'm not sure if that's it.

Accepted answers

Brant Schroeder

Maura,

If my memory serves me correctly the fields it searches are:

Summary
Description
Public Comments (Comments the customer can see)
Key

Hope this helps you out.

All comments

Brant Schroeder

Maura,

If my memory serves me correctly the fields it searches are:

Summary
Description
Public Comments (Comments the customer can see)
Key

Hope this helps you out.

Kian Stack Mumo Systems

Maura,

That's correct. It searches both of those fields and does not appear to search other fields such as custom fields.

Thanks,

Kian

Maura Swart

Brant,

Thank you for confirming the fields I thought are being searched and also for identifying that the Public Comments are also searched. I justed ran a test and see that your memory has served you well.

Maura Swart

Thank you for the response Kian.

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