Hi - I may be doing something wrong (obviously), but I seem to be getting pretty odd behaviour from my Cloud JSM instance. I have a knowledge base linked to my Service Desk, but until now we haven't used it. I am now trying to get it working. I have seen 3 problems so far : * New pages that I have created in the Confluence space do not appear in the list of available content when I access via the Knowledge Base menu option in JSM * If I change the Title of a Confluence page I still see the old title when I access via the Knowledge Base menu option in JSM * When I tried to link a second knowledge base to the Service Desk project it seemed to link up fine but none of the content the there when I access via the Knowledge Base menu option in JSM. I have checked the permissions and it looks OK Has anyone got this stuff working? and if so, could you nudge me in the right direction please ! Thanks SImon

@Simon Teppett If you want users (including customer) who don't have Confluence license then change viewing permission to restricted. Ravi

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Knowledge base woes

Simon Teppett_wi05ve

Hi - I may be doing something wrong (obviously), but I seem to be getting pretty odd behaviour from my Cloud JSM instance.

I have a knowledge base linked to my Service Desk, but until now we haven't used it. I am now trying to get it working.

I have seen 3 problems so far :

New pages that I have created in the Confluence space do not appear in the list of available content when I access via the Knowledge Base menu option in JSM
If I change the Title of a Confluence page I still see the old title when I access via the Knowledge Base menu option in JSM
When I tried to link a second knowledge base to the Service Desk project it seemed to link up fine but none of the content the there when I access via the Knowledge Base menu option in JSM. I have checked the permissions and it looks OK