Knowledgebase articles categorized under Jira service desk requires 2 clicks to be viewed.

Karishma_kxsv3v

We add some knowledgebase articles on a main page of Confluence. Then only that main page with other links to other child pages is added to a category in Jira service desk.

Now this category appears in the customer portal. When the category is clicked instead of displaying the main page what I see is a preview with 2 lines appearing with a star booklet kind of icon next to the category and then when I click it again I see the main page.

 

Why do we need 2 clicks to view knowledgebase?

Angélica Luz

Hello @Karishma,

Thank you for reaching out to Atlassian Community!

When adding pages to a category, adding only one or more pages will have the same behavior.

Pages added to a category show as a list with a preview and it's not possible to change that.

Based on your question, I created a feature request suggesting this improvement:

• Open the article directly when only one page is added to a category

Please, click on vote and watch to receive updates about the feature.

Regards,
Angélica