Email notifications are not received with custom listener defined

RPandyaram

Hi all,

 

For one of the requirements that we have at the moment , custom listener from the script runner will be an option

The following listener that I used , is working fine .However email notifications are not sent for any updates.

 

Custom Listener on script runner.JPG

 

void issueUpdated(IssueEvent event)
{

try
{
Issue issue = event.getIssue()
if (issue.getIssueType()== "EPIC" )
{
List changeItems = event.getChangeLog().getRelated("changeItem")
if( changeItems.any {it.get('field')=='Fix Version/s'} )
{
def projectManager = issue.getProjectObject().getProjectLead().emailAddress
Email email = new Email( projectManager )
email.setSubject("Ticket ${issue.getParentObject()} Requires Review")
email.setBody("The Fix Version is updated recently for the issue $issue")
email.setMimeType("text/html")

SingleMailQueueItem item = new SingleMailQueueItem(email)
try {
ComponentAccessor.getMailQueue().addItem(item);
} catch (Exception e) {
log.warn("ERROR SENDING TICKET WATCHER EMAIL", e);
}
}
}
}

Custom Listener on script runner.JPG

Mark McCormack (Adaptavist)

Hi RP,

Assuming you are using the latest version of ScriptRunner you could configure a built-in script listener called "Send a custom email" (rather than write your own).

To configure it:

• Give it a note like "If Epic and FixVersion changes - send an email"
• All projects
• "Issue Updated" event
• Use this condition

import com.atlassian.jira.component.ComponentAccessor
issue.issueType.name == 'Epic' && changeItems.any {
	ComponentAccessor.fieldManager.getOrderableField("fixVersions")
}

• Use this Email Template

The Issue $issue has changed it's FixVersion field 
to: ${issue.fixVersions}

• Use this Subject Template

Ticket $issue - requires review

• Choose html for the email format (or text)

I hope that helps.

Mark.