I can't find "Directory/Domains" when trying to verify a Domain

Question

Hi everyone,

Reading some documentation about verify domains in Jira Cloud, all of them has a instruction to access admin.atlassian.com and there, the Domains page. However, as you can see in the printscreen, i'm a site admin and can't find this space.

And, still about the same topic, as soon as a domain being verified, this means any users which has a email xxxxx@domain.com will have access or be able to claim access, even they don't have?

John Funk · Accepted Answer

Hi Felipe,

You need to have site-admin privileges to see users and manage Domains. This is a different privilege from being a Jira administrator.

You need to be in the site-admin group under user management.

Lucy Adeke · Accepted Answer

Hi Felipe, You'll need to be added as an organization admin.

Once that is done, you should have a view similar to the screen shot below with the option for Domains.

Click Domains and proceed to verify the domain.