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Cannot delete user error in script runner bulk deletion

Bhargavi_guxal1

I am trying to bulk delete users through script runner(Userservice.removeUser).

Getting an error like Cannot delete user,the user directory is read-only.I have LDAP directories configured for user management.What does this error mean.

Appreciate any support provided.

Thanks in advance.

Accepted answers

Daniel Ebers

Hi @Bhargavi

an external user directory like LDAP can be either configured as read/write or read/only-directory.

https://confluence.atlassian.com/adminjiraserver/connecting-to-an-ldap-directory-938847052.html

The error message suggests you are in fact using a LDAP directory that is read-only.
Therefore Script Runner cannot delete the user - this is normal behaviour.

Could you please navigate to "user directories"

Choose Administration > User Management.
Choose User Directories.

to check if the directory is a read-only one?

Regards,
Daniel

All comments

Daniel Ebers

Hi @Bhargavi

an external user directory like LDAP can be either configured as read/write or read/only-directory.

https://confluence.atlassian.com/adminjiraserver/connecting-to-an-ldap-directory-938847052.html

The error message suggests you are in fact using a LDAP directory that is read-only.
Therefore Script Runner cannot delete the user - this is normal behaviour.

Could you please navigate to "user directories"

Choose Administration > User Management.
Choose User Directories.

to check if the directory is a read-only one?

Regards,
Daniel

Bhargavi_guxal1

Hi Daniel,

Thanks for your quick response.

Yes my LDAP is configured with Read-only,with local groups permission.

So in this case what can I do to achieve bulk deletion automatically.Can you please suggest any way.

Really appreciate your support.

Nic Brough -Adaptavist-

You need to do this in your LDAP service, as your Jira connection is read-only.

Daniel Ebers

With being read-only there is no way but to do it in LDAP.
If you can switch to read/write would need further knowledge of your LDAP backend, which we do not have here, and it would be too risky to recommend anything without knowing the infrastructure.

You really need to configure the users in LDAP.

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