Disable Customer visible Transition from Customer Portal

Madhu Reddy_u009vn

We have added 3 customer visible transitions for Service Management Project workflow.

I want to disable that 3 transitions after 5 days of Ticket closure.

We don't want our customers to go back to the old ticket and reopen it. If they face the same issue after few days we wanted them to create a new ticket instead of reopening the old ticket.

How to disable customer visible transitions from the Customer portal after 5 days of ticket closure.

 

See in the attached screenshots the ticket is closed and still the 3 transitions are available for customers.

Thanks in Advance.

David Fischer

With JMWE, you can create a Scripted (Groovy) Condition on the transition, with the following script:

!issue.get("Closed on") || new Date() <= issue.get("Closed on") + 5

However, that also requires that you memorize the date the request was closed, in a "Closed on" Date/Time Picker custom field. For that, you need to create the field and use a Set Field Value Post-function on the Close transition with the following setting:

- field: Closed on

- value type: Groovy Expression

- value: 

new Date()