Atlassian asking for permissions to access organization resources

Otto Kog

Hello,

For the past month or so, when our customers register and try to log in using Microsoft, they get a screen saying Atlassian needs permissions to access our organization resources and only an administrator can provide those. 

How can we enable those permissions so that our customers can register and have access like they used to?

Jack Brickey

Hi Otto, I'm a bit confused by your post here. First I'm unsure what you mean by "try to log in using Microsoft". How does MS factor in where customer logins apply? A customer can log into the Portal for your instance. Second, is it possible that you are having your Customer attempting to log into the Jira application directly? If so please note that Customer users do not have access to the application unless a) they have an Atlassian ID and b) your admin has licensed them to have application access which I doubt you would want. However, I may be misunderstanding your goals here.