Portal Group Description

Question

I cannot find any way to edit existing portal group descriptions.  If I attempt to create a new portal group the option to add a description does not even show. I can only edit the portal group name and their request types associated with them.  However, when you actually go into the portal the descriptions that need to be edited or seen by end-users.

I cannot find a way to make the necessary edits anywhere in Projects/Service Desk/Project settings/Portal Settings/portal groups.

Please Help!

Matthias_937w1y · Answer

Thanks for the workaround. This is really annoying.

Jack Brickey · Answer

thanks for confirming @Angélica Luz

Angélica Luz · Answer

Hello David,

Thank you for reaching out to Atlassian Community!

When creating portal groups, the only customization available is the name, request types, and order of request types.

On the customer portal, the description that appears is nothing but the name of the request types on the same order the administrator added. Currently, it's not possible to change that.

Based on your request, I created a feature suggesting the implementation of this ability:

Ability to change the description for "Portal Groups"

Please, click on vote and watch to receive updates about the feature.

Regards,
Angélica