how to hide specific next-gen projects from the customer help portal

Question

Hi there

We have 1 JSM site and will have a main project for collecting customer support requests.

i want to have a second project though that is for demo/training purposes only though and is hidden from the help desk portal.

I am using next-gen project format and cannot work out how to set the permissions in each project to hide it from the customer portal.

Right now I'm on a free version but will upgrade to paid in a week or two, once our licence purchase is approved internally.

Any tips are welcome.

Cheers

Steph

ps: I was not able to send a direct question about this to atlassian support which was quite annoying.

Jack Brickey · Answer

@Trevan Householder keep in mind that there are NG JSM projects.

Trevan Householder_baal4y · Answer

Only Service Management projects can be viewable in the portal, so if you're using a Next Gen project, it cannot be made viewable in the portal.

Jack Brickey · Answer

Projects are visible on the portal only to those users defined as customers. So if your demo project has no customers then it will not be seen.