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Incoming Mail Settings Error - SunCertPathBuilderException

Ismailcan Sezer_ldmbtx

Hello,

I'm running into this issue while configuring Incoming Email with secure_pop in JIRA. Any workaround for this issue? I'm getting below error;

Note: I already added certificate to keystore in JIRA, and i can see on page SSL. This certificate same with Exchange server. and generated from Comodo.

Error;

Unfortunately no connection was possible. Review the errors below and rectify:

SunCertPathBuilderException: unable to find valid certification path to requested target

Best,

Enes

Accepted answers

All comments

Kurt Klinner

@Ismailcan Sezer

Hi Ismailcan

welcome to the Atlassian community.

Can you verify that the added entry in your keystore is correct. You can use the SSLPoke class provided at https://confluence.atlassian.com/kb/unable-to-connect-to-ssl-services-due-to-pkix-path-building-failed-error-779355358.html to double check that

All the best

Kurt

Ismailcan Sezer_ldmbtx

Hi Kurt,

i verified keystore its seems correct, and SSLPoke class result is Successfully connected on Jira and Exchange server. But issue still exist.

Java version is : jre1.8.0_121

Best

Ismailcan

Kurt Klinner

Hi Ismailcan

i assume you did restart your Jira instance after you modified the keystore - right?

Is the Java binary that you use to run SSLPoke, the same that Jira uses?

Are there any alternative keystores defined?

Cheers

Kurt

Ismailcan Sezer_ldmbtx

Yes, restarted server after modified.

How can i check which java use in Jira? In Windows server Java_Home folder is C:\ProgramFiles\Java\jre1.8.0_121 but in Jira JRE folder is different. I already imported trust certificate to both folder lib\security\cacerts file.

And keystore path is : C:\Program Files\Atlassian\JIRA\jira.jks , i was configured for HTTPS WebServer.

Best

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