All screenshot thumbnails are not visible as we open Jira issue for the first time. It is availab

Question

All screenshot thumbnails are not visible as we open Jira issue for the first time. It is available on a page refresh though.

KAGITHALA BABU ANVESH_z1zl10 · Accepted Answer

May be try a project level re-index once.

hoping it will be helpful

Daniel Ebers · Accepted Answer

Hi Muddassir,

there should be an error logged in atlassian-jira.log in case the thumbnail cannot be created - please check if it is the case.

As a random example: in https://jira.atlassian.com/browse/JRASERVER-45340 an error message is available - I would be on the lookout if such is available in your logs.

The good news: the bug linked above itself does not affect you - in case a thumbnail cannot be created Jira tries again to do so. From what I understood after a refresh it works - so basically the "mechanism" is ok.
Please try to have a look at the logs in the first step now...

Cheers,
Daniel